NORCON Comic Con

Terms and Conditions of Attendance, Trading and Participation

IMPORTANT

NORCON Comic Con is organised by NORCON Events Limited.

These Terms and Conditions (“Terms”) govern attendance, trading, exhibiting, volunteering, performing, appearing at, or otherwise taking part in NORCON Comic Con (“the Event”).

Where tickets are sold using Ticket Tailor, Ticket Tailor provides the online ticketing software and associated services only. Your contract for admission to NORCON is with NORCON Events Limited and not with Ticket Tailor.

The purchase, acceptance or possession of a ticket, invitation, trader booking, exhibitor booking, group invitation, wristband, pass or other Event credential (“Credential”) confirms acceptance of these Terms, together with applicable Event rules, Venue rules, safety instructions and any reasonable direction given by NORCON Events Limited, Venue staff, security, contractors or authorised representatives.

These Terms apply to all attendees, ticket holders, invited guests, traders, exhibitors, groups, volunteers, contractors, press, content creators and any other person attending or participating in the Event.

Where these Terms conflict with a verbal statement made by staff, volunteers or contractors, these written Terms will take precedence unless expressly varied in writing by NORCON Events Limited.

Nothing in these Terms excludes or restricts any statutory rights which cannot lawfully be excluded.

1. Event Organiser and Definitions

NORCON Comic Con is organised by NORCON Events Limited.

References to “NORCON”, “the organisers”, “we”, “us” or “our” mean NORCON Events Limited and its authorised staff, representatives, contractors and agents.

In these Terms:

“Credential” means any ticket, wristband, badge, pass, barcode, QR code or other means of entry or accreditation issued or authorised by NORCON.

“Event” means NORCON Comic Con and any associated official activities operated by NORCON.

“Venue” means the Event site, buildings, halls, car parks and other areas designated for use in connection with the Event.

“You” and “your” mean the person holding, purchasing, using or benefiting from a Credential and, in the case of traders, exhibitors and groups, includes their staff, volunteers, assistants and representatives.

2. Tickets, Orders, Wristbands and Entry

2.1 Ticket Seller and Ticket Tailor

Tickets for NORCON are sold by NORCON Events Limited, including where transactions are completed using the Ticket Tailor ticketing platform.

Ticket Tailor provides ticketing software and associated technology.

Ticket Tailor is not the organiser, promoter or operator of NORCON and is not responsible for the staging, programme, guests, cancellation, postponement, content or operation of the Event.

Questions concerning NORCON, admission, refunds, programme changes, guest appearances or ticket purchases should be directed to NORCON through its official contact channels.

2.2 Formation of Contract

Placing tickets into an online basket or beginning the checkout process does not reserve tickets or create a contract.

A contract for the purchase of a ticket is formed when:

1. payment has been successfully authorised or otherwise accepted; and

2. an order confirmation has been issued through NORCON’s authorised ticketing system.

NORCON may reject or cancel an order before confirmation where:

• payment has failed;

• tickets are unavailable;

• an obvious pricing or technical error has occurred;

• the transaction is reasonably suspected to be fraudulent;

• incorrect information has been supplied;

• ticket limits have been deliberately circumvented; or

• accepting the order would breach these Terms or applicable law.

Where NORCON cancels an order in these circumstances after payment has been taken, the amount paid for the affected ticket will be refunded unless the transaction itself has already been reversed, disputed or refunded.

2.3 Age Requirements

Ticket purchasers must be aged 18 or over.

Tickets for children or other attendees may be purchased by an adult on their behalf.

Attendees under the age of 14 must be accompanied at all times by a responsible supervising adult aged 18 or over.

Unless NORCON has expressly agreed otherwise, one adult may supervise no more than three children under the age of 14.

Parents, guardians and supervising adults remain responsible for the behaviour, safety and welfare of children in their care throughout the Event.

NORCON may request appropriate proof of age or supervision arrangements.

2.4 Carer/Personal Assistant Tickets

A complimentary or reduced-price Carer or Personal Assistant ticket may be available for attendees who require support because of a disability or access need.

Applications must be made through NORCON’s official procedure and within any published application deadline.

NORCON may request reasonable supporting evidence to establish eligibility.

Applications made after a published deadline may be declined where NORCON can no longer reasonably process or administer them.

Issuing a Carer or Personal Assistant ticket on one occasion does not create an automatic entitlement at a future Event.

2.5 Credentials

Entry is controlled through a ticket number, QR code, barcode, wristband, pass, badge or other Credential.

Each Credential is unique.

Ticket holders are responsible for safeguarding their Credentials and should not publish, share or distribute photographs, screenshots or copies of ticket QR codes or barcodes.

A photograph or screenshot of a ticket does not by itself prove ownership or entitlement to admission.

NORCON may request reasonable information to verify a booking.

The first person presenting a valid unused Credential may be treated as its authorised holder unless NORCON has reasonable grounds to believe otherwise.

Copied, duplicated, forged, altered, refunded, cancelled, charged-back or otherwise invalid Credentials do not provide any right of admission.

2.6 Wristbands and Re-entry

Any wristband, stamp, badge or other physical Credential issued at the Event must not be:

• removed;

• transferred;

• altered;

• deliberately damaged; or

• tampered with.

NORCON may refuse entry or re-entry where a Credential has been removed, transferred or tampered with and staff cannot reasonably verify entitlement to admission.

2.7 Assistance Dogs

Registered and appropriately trained assistance dogs are welcome subject to applicable law and reasonable Venue safety requirements.

Other animals and pets are not permitted unless NORCON has given prior written permission.

2.8 Refusal of Admission and Removal

NORCON may reasonably refuse admission or require a person to leave the Event where necessary because of:

• breach of these Terms;

• abusive, threatening, dangerous or disruptive behaviour;

• harassment;

• suspected fraud or misuse of a Credential;

• intoxication;

• safety or security concerns;

• possession of prohibited items;

• non-compliance with Venue requirements;

• safeguarding concerns;

• failure to follow a reasonable instruction from NORCON, Venue staff or security;

• behaviour likely to cause injury, distress, nuisance or disruption; or

• any legal or licensing requirement.

NORCON’s reasonable onsite decision will apply for the purposes of managing admission and the safe operation of the Event.

Where admission is refused or a person is removed because of their own misconduct or breach of these Terms, no refund will normally be payable.

Nothing in this section affects statutory rights which cannot lawfully be excluded.

3. Refunds, Ticket Changes, XCover Refund Protection, Postponement and Cancellation

3.1 No General Cooling-off Right

NORCON tickets relate to a leisure Event taking place on a specified date or during a specified period.

The statutory 14-day online cancellation or “cooling-off” right which applies to many online purchases does not normally apply to tickets for leisure activities supplied on a specific date.

Purchasers should therefore carefully check the Event date, ticket type, quantity and booking information before completing their purchase.

This does not affect any other statutory rights.

3.2 Change of Mind or Inability to Attend

Except where these Terms expressly provide otherwise or where required by law, NORCON admission tickets are non-refundable where the purchaser or ticket holder:

• changes their mind;

• decides not to attend;

• becomes unable to attend;

• books the wrong Event day or ticket type;

• experiences a change in personal circumstances;

• experiences travel disruption;

• arrives too late to use their ticket; or

• fails to attend the Event.

When purchasing NORCON tickets through Ticket Tailor, customers may be offered the opportunity to purchase optional XCover Refund Protection at checkout.

Customers who are concerned that they may subsequently be unable to attend NORCON are encouraged to consider whether XCover Refund Protection is appropriate for their circumstances before completing their ticket purchase.

3.3 XCover Refund Protection Offered Through Ticket Tailor

Ticket Tailor may offer customers the option to purchase Refund Protection provided by XCover, powered by Cover Genius, when purchasing a NORCON ticket.

XCover Refund Protection is an optional additional product which the customer must actively choose to add during the Ticket Tailor checkout process.

The cost of Refund Protection is additional to the NORCON ticket price.

Refund Protection must be purchased at the time the ticket order is placed and cannot normally be added retrospectively after the booking has been completed.

XCover Refund Protection is provided and administered by XCover and is separate from the NORCON admission ticket contract.

NORCON Events Limited does not provide, underwrite, administer or determine claims made under XCover Refund Protection.

Customers who purchase Refund Protection will be provided with separate confirmation and information relating to their protection.

Any claim must be made directly to XCover in accordance with the XCover terms and claims procedure supplied to the customer.

XCover is responsible for:

• determining whether a claim meets its eligibility requirements;

• requesting any supporting evidence;

• approving or rejecting claims;

• dealing with customer enquiries relating to Refund Protection; and

• paying any refund due under an approved claim.

NORCON Events Limited has no authority to approve, reject or overturn an XCover decision.

The circumstances covered by XCover are determined solely by the XCover terms applying when Refund Protection is purchased. These may include circumstances such as illness, injury, certain travel disruption or family emergencies, subject to XCover’s applicable terms, exclusions and evidence requirements.

Customers should review the XCover terms carefully before purchasing Refund Protection.

3.4 Customers Who Purchase XCover Refund Protection

Where a customer has purchased XCover Refund Protection and subsequently cannot attend NORCON because of a circumstance which they believe may be covered, the customer should make their claim directly to XCover using the information provided in their XCover confirmation.

The customer should not request NORCON to determine whether the circumstances are covered by XCover.

Where an XCover claim is approved, XCover is responsible for the refund payable under that protection.

Purchase of XCover Refund Protection does not guarantee that a claim will be accepted.

All claims remain subject to XCover’s applicable terms, conditions, exclusions and evidence requirements.

3.5 Customers Who Do Not Purchase XCover Refund Protection

Customers are not required to purchase XCover Refund Protection.

However, where a customer chooses not to purchase Refund Protection, the NORCON ticket remains subject to NORCON’s normal refund terms.

The fact that Refund Protection was available but was not purchased does not create any additional entitlement to a refund from NORCON because the customer subsequently becomes unable to attend.

This does not affect any statutory refund rights or any refund expressly provided for elsewhere in these Terms.

3.6 XCover Does Not Cover Cancellation of NORCON by the Organiser

XCover Refund Protection is intended to provide protection where the ticket holder is unable to attend for a qualifying reason.

It does not replace NORCON’s responsibilities where the Event itself is cancelled or materially rescheduled by NORCON.

Any refund entitlement arising because NORCON cancels or materially reschedules the Event will be dealt with under Sections 3.10 and 3.11 below and applicable law.

3.7 General Admission Is Not Guest-Specific

NORCON admission tickets are sold for admission to NORCON as a whole.

Admission tickets are not sold for the purpose of seeing or meeting any particular:

• actor;

• celebrity;

• guest;

• performer;

• panel;

• stage talk;

• photoshoot;

• trader;

• exhibitor;

• attraction;

• display;

• competition;

• workshop; or

• other programme item.

All guests, attractions, traders, exhibitors, performers, activities and programme items are subject to availability and change.

Guest appearances in particular may be affected by professional work commitments, filming, illness, family circumstances, travel disruption and other matters which may arise at short notice.

The cancellation, substitution, withdrawal or rescheduling of an individual guest, attraction, panel or other programme item does not by itself entitle the holder to a refund of their general NORCON admission ticket.

Any separate guest-specific product purchased directly from NORCON, such as a pre-booked photoshoot which NORCON is unable to provide because that guest has cancelled, will be dealt with separately under Section 4.

3.8 Ticket Transfers and Unauthorised Resale

NORCON tickets must not be commercially resold, fraudulently transferred, duplicated or offered through an unauthorised commercial resale operation contrary to these Terms.

Where a genuine customer has made an error with attendee information or wishes to request an authorised transfer, they should contact NORCON or use any authorised Ticket Tailor self-service facility made available by NORCON.

NORCON may apply reasonable verification or administrative requirements before approving a transfer.

XCover Refund Protection is a separate product and any protection purchased may not transfer to another ticket holder. Customers must check the applicable XCover terms before transferring or changing any booking.

NORCON does not guarantee or accept responsibility for tickets bought through:

• social media;

• private sellers;

• unofficial resale websites;

• online marketplaces; or

• any other unauthorised source.

3.9 Fraud, Chargebacks and Duplicate Recovery

Copied, altered, forged, refunded, cancelled or charged-back tickets may be invalidated.

A customer must not recover the same financial loss more than once.

For example, a customer must not receive both:

• an XCover settlement and a NORCON refund for the same ticket loss;

• a chargeback and a separate refund for the same transaction; or

• multiple reimbursements relating to the same purchase.

Where payment for a ticket has been reversed, refunded or successfully charged back, NORCON may cancel the corresponding ticket.

NORCON may provide relevant transaction, booking, ticket scanning and Event information to banks, payment processors or other appropriate parties when responding to a genuine chargeback, payment dispute or suspected fraud.

Nothing in this section prevents a consumer from exercising any lawful right to dispute a transaction.

3.10 Event Postponement or Material Rescheduling

If NORCON is postponed or moved to another date, existing admission tickets will normally remain valid automatically for the replacement date.

NORCON will communicate revised arrangements through appropriate official channels.

Where a change is material and a customer has a refund right under applicable law, NORCON may provide a reasonable administrative period during which customers are requested to submit refund applications.

Any such administrative deadline does not remove statutory rights which cannot legally be restricted.

XCover Refund Protection does not replace NORCON’s responsibilities arising from cancellation or material rescheduling of the Event.

3.11 Cancellation of NORCON

If NORCON is cancelled in its entirety and no replacement Event date is provided, customers will be entitled to any refund of the admission price required under applicable law.

Refunds will normally be made to the original payment method.

XCover Refund Protection does not provide the basis for such a refund because the refund arises from cancellation of the Event rather than the individual ticket holder becoming unable to attend.

Any separate XCover Refund Protection charge will be subject to the terms applicable to that product.

NORCON will not normally be responsible for separate expenditure incurred by an attendee, including:

• travel;

• accommodation;

• parking;

• meals;

• costumes;

• childcare;

• transport bookings; or

• other associated expenditure,

except where liability cannot lawfully be excluded.

Customers are therefore advised to use refundable or flexible travel and accommodation arrangements wherever reasonably possible.

4. Guest Appearances, Photoshoots, Autographs and Selfies

All guest appearances are subject to change or cancellation.

Guests may become unavailable because of:

• professional work commitments;

• filming;

• illness;

• family circumstances;

• travel arrangements;

• disruption;

• contractual commitments; or

• other circumstances which may arise at short notice.

Cancellation or alteration of an individual guest appearance does not entitle the holder to a refund of general Event admission.

Some guests charge separately for:

• autographs;

• selfies;

• photographs;

• photoshoots;

• video messages;

• recordings; or

• other services.

Prices, availability and conditions may be determined by NORCON, the guest or their authorised representative.

Guest-specific Purchases

Where NORCON has sold a separately priced guest-specific photoshoot or other guest-specific service and that service is cancelled and cannot be supplied, NORCON will refund the amount paid to NORCON for that cancelled service.

Such a refund does not extend to:

• general admission;

• unrelated photoshoots;

• travel;

• accommodation; or

• other expenditure.

Where reasonably practicable, NORCON may offer an alternative session, replacement opportunity or other option.

Customers will not be required to accept an alternative instead of a refund to which they are legally entitled.

Missed Sessions

Photoshoot, autograph and guest activity times may change.

Attendees are responsible for checking current schedules.

Failure by an attendee to attend the correct location at the advertised or updated time does not normally entitle them to a refund.

Guest Rules

Guests may impose restrictions concerning:

• photography;

• filming;

• recordings;

• items being signed;

• personalisation;

• quotations;

• poses;

• selfies;

• physical contact; or

• the number of items accepted.

These requirements must be respected.

Guests are not required to accept:

• personal contact details;

• unsolicited scripts;

• gifts;

• business proposals;

• convention invitations;

• flyers;

• promotional material; or

• similar items.

Attempting to repeatedly approach or pressure a guest after being instructed to stop may result in removal from the Event.

5. Photography, Filming, Recording Devices and Media

NORCON is a public Event at which photography and filming will take place.

NORCON and authorised photographers, videographers, press and content creators may photograph or record:

• general crowd scenes;

• queues;

• displays;

• activities;

• stage events;

• cosplay;

• attractions; and

• other aspects of the Event

for legitimate Event-related purposes including:

• Event reporting;

• archives;

• social media;

• website content;

• advertising;

• publicity;

• press coverage; and

• promotion of future NORCON Events.

Where an individual is specifically posed, interviewed or made the principal subject of promotional material, NORCON may seek additional permission where appropriate, particularly involving children.

Parents and guardians remain responsible for children in their care.

NORCON cannot prevent members of the public from taking photographs or recordings in areas where photography is otherwise permitted.

NORCON is not responsible for photographs, videos, recordings, livestreams or other media created independently by attendees, traders, exhibitors, guests, press or third parties.

Attendees must respect the privacy and dignity of others.

Cosplay is not consent.

Wearing a costume or participating in cosplay does not automatically give another person permission to:

• touch;

• closely photograph;

• film;

• follow; or

• harass

that person.

Professional camera equipment, substantial recording rigs, tripods, gimbals, lighting rigs, boom microphones or similar equipment may only be used with appropriate NORCON accreditation or prior permission.

Drones and other unmanned aerial recording devices are prohibited anywhere at the Venue unless NORCON and the Venue have both given prior written permission.

Wearable and Covert Recording Devices

Smart glasses and other wearable recording devices capable of covertly photographing or recording other attendees may be prohibited where NORCON reasonably considers their use to create a privacy, safeguarding, security or harassment concern.

Where such equipment is reasonably required because of a disability or medical need, NORCON will consider appropriate reasonable adjustments.

Any permitted device must not be used to harass, intimidate or deliberately record individuals in circumstances where recording would reasonably be considered intrusive.

Images Submitted to NORCON

Images voluntarily submitted to NORCON for use on its:

• website;

• social media;

• galleries;

• advertising; or

• promotional material

may be used for NORCON promotional purposes unless otherwise agreed in writing.

Once material has been published online, NORCON cannot guarantee that copies can be removed from third-party websites, caches, social media shares or other platforms.

Where a reasonable concern is raised after publication, NORCON will consider what appropriate action can reasonably be taken concerning future use.

6. Personal Belongings, Safety and Liability

Attendees are responsible for their own belongings at all times.

NORCON is not responsible for lost, misplaced, stolen or damaged personal property except where the loss was caused by NORCON’s negligence or where liability cannot legally be excluded.

NORCON will take reasonable steps to organise and operate the Event safely.

However, attendance at a large public Event carries ordinary risks which cannot entirely be eliminated.

To the fullest extent permitted by law, NORCON is not responsible for loss, damage, injury, delay or additional expense arising from circumstances for which NORCON is not legally responsible.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any liability which cannot legally be excluded or limited.

Any limitation of liability elsewhere in these Terms is subject to this provision and applicable consumer law.

7. Lost and Found Property

Any item found during the Event should be handed to NORCON staff, security or the designated Information Point.

NORCON will make reasonable efforts to reunite found property with its owner but cannot guarantee recovery.

Unclaimed property may be retained for up to 28 days after the Event.

After that period NORCON may:

• dispose of it;

• destroy it;

• recycle it; or

• donate it.

Perishable items, food, drink, hygiene-sensitive items or unsuitable clothing may be disposed of immediately where reasonably necessary.

NORCON is not responsible for posting lost property.

Where NORCON agrees to arrange collection or courier return, all costs and risks relating to that return remain with the owner unless otherwise agreed.

8. Communicable Diseases and Public Health

Attendance at a large public Event carries an inherent risk of exposure to communicable diseases and infections.

NORCON cannot guarantee that attendees will not be exposed.

NORCON will take reasonable steps to comply with applicable:

• public health requirements;

• legal requirements;

• Venue requirements; and

• official guidance

in force at the time of the Event.

Attendees must not attend where they are legally required to isolate or where attending would knowingly place others at an unreasonable risk of infection.

NORCON may introduce reasonable health or safety measures where required by law, the Venue or a competent authority.

9. Behaviour, Harassment and Conduct

NORCON is intended to provide a welcoming, safe and enjoyable environment.

Harassment or abusive behaviour towards:

• attendees;

• guests;

• traders;

• exhibitors;

• staff;

• volunteers;

• performers;

• contractors; or

• Venue personnel

will not be tolerated.

Harassment may include:

• physical threats;

• verbal threats;

• intimidation;

• stalking;

• deliberately following another person;

• unwanted physical contact;

• aggressive behaviour;

• sexually explicit conduct;

• lewd comments;

• discriminatory abuse;

• bullying;

• deliberate humiliation;

• repeated unwanted photography;

• threatening gestures; or

• other conduct creating a hostile, unsafe or seriously disruptive environment.

Cosplay is not consent.

Wearing a costume, portraying a character or participating in cosplay does not give another person permission to touch, harass, pursue or behave inappropriately towards them.

Any person engaging in behaviour which NORCON reasonably considers:

• threatening;

• abusive;

• harassing;

• unsafe;

• disruptive; or

• seriously inappropriate

may be removed from the Event.

Where appropriate, the matter may also be reported to Venue management, security or the police.

Removal resulting from misconduct will not normally result in a refund.

NORCON may also refuse future admission where reasonably justified by serious previous conduct.

10. Complaints and Reporting Procedure

Harassment, safeguarding, welfare or safety concerns should be reported as soon as possible to:

• NORCON staff;

• Event security;

• Venue staff; or

• another authorised representative.

Reporting an issue during the Event gives NORCON the best opportunity to investigate and respond.

Where a matter cannot be resolved onsite, written complaints may be submitted through NORCON’s official contact channels.

Where possible, complaints should be submitted within 14 days after the Event and should include sufficient information to allow the matter to be investigated.

NORCON will aim to acknowledge complaints within a reasonable period and normally aims to provide a substantive response within 28 days.

More complex matters may require additional time, particularly where information is required from:

• security contractors;

• the Venue;

• traders;

• guests;

• witnesses;

• police; or

• other third parties.

NORCON’s reasonable operational decision concerning future admission or internal Event management will apply, subject always to applicable law.

11. Cosplay, Costumes and Props

NORCON welcomes cosplay.

All cosplay remains subject to:

• Event safety rules;

• Venue rules;

• safeguarding requirements;

• reasonable standards of conduct; and

• these Terms.

Some costumes or displays may be intimidating or unsuitable for very young children.

Parents and guardians remain responsible for supervising children and determining whether a particular display or activity is suitable.

NORCON may reasonably refuse admission with, or require alteration or removal of, any costume, prop, sign or display considered:

• dangerous;

• unsafe;

• obstructive;

• discriminatory;

• excessively revealing;

• sexually inappropriate;

• likely to create a safeguarding concern;

• deliberately inflammatory in a political or religious context; or

• otherwise unsuitable for a family-friendly public Event.

NORCON staff and security may make reasonable decisions onsite to maintain safety and appropriate standards.

12. Weapons, Props and Restricted Items

NORCON operates a strict no-real-weapons policy.

Cosplay weapons and props must be:

• non-functional;

• safe;

• responsibly carried; and

• peace-bonded where required.

Projectile Weapons

Functioning projectile weapons are prohibited.

This includes items capable of firing:

• pellets;

• BBs;

• airsoft ammunition;

• darts;

• arrows;

• projectiles;

• liquids; or

• other objects

where NORCON considers the item unsafe for the Event environment.

Prohibited items include functioning:

• BB guns;

• airsoft weapons;

• pellet guns;

• crossbows;

• slingshots; and

• similar projectile devices.

Bladed Items

Real knives and live blades are prohibited except where expressly authorised for legitimate operational purposes by NORCON.

Cosplay blades must be blunt and safe.

Where required, bladed props must remain:

• sheathed;

• cased;

• peace-bonded; or

• otherwise secured.

Other Prohibited Items

The following are prohibited:

• firearms;

• live ammunition;

• explosives;

• pyrotechnics;

• illegal weapons;

• dangerous tools;

• sharp weapons; and

• any other item NORCON or security reasonably considers unsafe.

Confiscation and Removal

An unsafe prop or item may be refused entry.

Where lawful and appropriate, security may require an item to be:

• surrendered;

• removed from the Venue;

• secured; or

• returned to a vehicle.

Any prop or item used in a threatening, dangerous or irresponsible manner may result in removal from the Event.

Motorised Props and Droids

Attendees bringing a remote-controlled, motorised or driveable:

• prop;

• vehicle;

• robot; or

• droid

must obtain prior approval where required by NORCON.

The operator must be able to provide evidence of appropriate Public Liability Insurance where requested.

A second person must accompany the operator as a spotter while the item is moving around public areas.

Large or unusually bulky costumes or props may also require a spotter.

NORCON’s insurance does not extend to provide insurance cover for independently operated motorised or remote-controlled props.

The owner/operator remains responsible for their equipment and any liability arising from its operation.

13. Alcohol, Food, Drink, Smoking and Vaping

Alcohol may not be brought into or consumed inside the Venue except where expressly permitted by the Venue and applicable licensing arrangements.

Smoking and vaping are not permitted inside the Venue.

They may only take place in designated external areas where provided.

Food and drink purchased externally may be restricted in accordance with Venue rules.

Reasonable exceptions will be made where food, drink or medication is required for a disability, medical condition or other legitimate health need.

Drinks brought in for these purposes should be contained in:

• sealed bottles;

• suitable flasks; or

• appropriate plastic containers.

Glass containers may be prohibited.

Externally purchased hot takeaway food or food from external vendors may be prohibited inside the Venue where required by Venue rules.

14. Flyers, Leaflets and Promotional Material

Flyers, cards, leaflets, posters, samples, promotional items or marketing material may not be:

• distributed;

• handed out;

• left;

• displayed;

• attached to surfaces; or

• placed on vehicles

anywhere within the Event, queues, car parks or immediate Event grounds without prior written permission from NORCON.

Unauthorised promotional material may be removed.

Anyone continuing unauthorised distribution after being instructed to stop may be required to leave the Event.

15. Press and Content Creator Accreditation

Anyone wishing to attend in a professional:

• press;

• media;

• photography;

• videography; or

• content creator

capacity must apply for appropriate accreditation where required by NORCON.

Accreditation is issued at NORCON’s discretion and may be subject to conditions concerning:

• filming locations;

• guest access;

• photography restrictions;

• embargoes;

• publication;

• attribution;

• restricted areas; and

• safeguarding.

Accreditation is personal to the person or organisation to whom it is issued.

It must not be transferred, shared or lent.

Accreditation may be withdrawn where the holder:

• breaches these Terms;

• abuses their access;

• interferes with Event operations;

• ignores reasonable instructions;

• causes safeguarding or privacy concerns; or

• breaches conditions attached to accreditation.

Withdrawal of complimentary accreditation does not give rise to any entitlement to compensation.

16. Website Terms

The NORCON website is provided for general information concerning the Event.

Information may be updated or changed.

NORCON will take reasonable care over information published but cannot guarantee that every piece of information remains complete, current or free from error at all times.

Event information including:

• guests;

• schedules;

• activities;

• prices;

• times;

• layouts; and

• attractions

may change.

Website content including:

• text;

• design;

• layout;

• graphics;

• logos;

• branding; and

• original material

is owned by or licensed to NORCON unless otherwise stated.

Unauthorised reproduction or commercial use is prohibited.

Third-party trademarks remain the property of their respective owners.

The NORCON website may contain links to third-party websites.

Links are provided for convenience and do not necessarily constitute endorsement.

NORCON is not responsible for independently operated third-party websites or their:

• content;

• availability;

• security;

• privacy practices; or

• services.

17. Personal Data, Email Updates and Marketing

NORCON may collect and process personal information supplied in connection with:

• ticket purchases;

• Carer/Personal Assistant applications;

• trader applications;

• exhibitor bookings;

• competitions;

• surveys;

• guest lists;

• accreditation;

• newsletters;

• contact forms; and

• Event communications.

Information will be processed in accordance with applicable UK data protection law and NORCON’s Privacy Policy.

Service Communications

NORCON may use contact information to send necessary communications concerning:

• bookings;

• payments;

• ticket changes;

• schedules;

• safety information;

• Event changes; and

• other important operational matters.

Such service communications are not necessarily marketing communications.

Marketing

Where permitted by law, NORCON may also contact customers concerning:

• future NORCON Events;

• ticket releases;

• guest announcements;

• competitions;

• offers;

• news; and

• related NORCON information.

Recipients may unsubscribe from marketing communications using the unsubscribe facility supplied or by contacting NORCON.

NORCON will not sell personal information to advertisers or unrelated third parties.

Personal information may be shared with trusted service providers where reasonably necessary to:

• process tickets;

• process payments;

• administer Event operations;

• deliver communications;

• provide security;

• comply with law; or

• protect the Event and its attendees.

This may include Ticket Tailor and appropriate payment or technology providers.

18. Traders, Exhibitors and Invited Groups

This section applies to all:

• traders;

• exhibitors;

• display groups;

• fan groups;

• invited organisations; and

• other organisations participating in the Event.

18.1 Insurance

Traders must maintain appropriate Public Liability Insurance from a reputable insurer throughout the Event.

Unless otherwise agreed in writing by NORCON, Public Liability Insurance must provide a minimum indemnity limit of £5,000,000.

Evidence must be supplied on request.

Attendance may be conditional upon insurance documentation being provided before the Event.

Where applicable, traders should also maintain appropriate:

• Employers’ Liability Insurance;

• Product Liability Insurance;

• stock insurance;

• equipment insurance;

• cancellation insurance; and

• other business insurance.

NORCON’s own insurance does not insure traders’ independent businesses, stock, staff or activities.

18.2 Trader Responsibility and Indemnity

The contracting trader, exhibitor or organisation is responsible for all persons attending under its booking, including:

• directors;

• employees;

• volunteers;

• assistants;

• contractors; and

• representatives.

Any serious breach of these Terms by such persons may be treated as a breach by the trader concerned.

To the extent permitted by law, traders agree to indemnify NORCON Events Limited and its officers, staff, contractors and representatives against claims, losses, liabilities, damages, costs or expenses arising from:

• the trader’s negligence;

• unsafe goods;

• unlawful activity;

• breach of these Terms;

• breach of applicable law;

• infringement of intellectual property rights; or

• acts or omissions of the trader’s personnel.

This indemnity does not apply to losses caused by NORCON’s own negligence where liability cannot lawfully be excluded.

18.3 Liability

NORCON is not responsible for loss, theft or damage to:

• stock;

• equipment;

• displays;

• vehicles;

• cash;

• property; or

• materials

belonging to traders except where caused by NORCON’s negligence or where liability cannot legally be excluded.

Traders remain responsible for their own:

• stands;

• activities;

• products;

• services;

• personnel;

• customers; and

• equipment.

18.4 Compliance

Traders must comply with all applicable:

• health and safety law;

• fire regulations;

• trading standards requirements;

• food safety requirements;

• licensing rules;

• consumer law;

• intellectual property law;

• electrical safety requirements;

• Venue rules; and

• Event instructions.

18.5 Merchandise

All goods offered for sale or display must be:

• lawful;

• safe;

• genuine;

• properly labelled where required; and

• suitable for public sale.

Traders remain solely responsible for ensuring that merchandise complies with:

• copyright;

• trademark;

• licensing;

• product safety;

• age restriction; and

• Trading Standards requirements.

NORCON may require immediate removal of merchandise which it reasonably believes to be:

• counterfeit;

• bootleg;

• unsafe;

• unlawful;

• infringing;

• misleading;

• incorrectly labelled;

• offensive; or

• otherwise unsuitable for the Event.

NORCON’s acceptance of a trader booking does not constitute approval, verification or authentication of any merchandise sold by that trader.

18.6 Stand Operation

Traders must remain within their allocated space.

Traders must not obstruct:

• aisles;

• emergency exits;

• fire routes;

• neighbouring stands;

• public walkways; or

• emergency access.

Stands must be safely and professionally operated during public opening hours unless otherwise agreed.

No trader may:

• sublet;

• assign;

• transfer; or

• share

their stand without prior written permission from NORCON.

18.7 Electrical and Specialist Equipment

Electrical equipment must be safe and suitable for commercial Event use.

PAT testing may be required where appropriate.

Cables must be safely positioned to avoid trip hazards.

Prior approval may be required for:

• generators;

• cooking equipment;

• large batteries;

• specialist lighting;

• vehicles;

• sound systems;

• moving displays;

• special effects;

• machinery; or

• other potentially hazardous equipment.

18.8 Trader Payments and Cancellation

Trader and exhibitor spaces are not confirmed until NORCON has accepted the booking and required payment has been received.

Failure to pay an invoice or balance by its stated due date may result in the allocated space being withdrawn and offered to another trader.

Cancellation terms and payment deadlines communicated with a trader booking form part of that booking agreement.

Where a trader cancels, NORCON may retain amounts reasonably reflecting:

• administrative costs;

• commitments already incurred;

• losses;

• late cancellation;

• inability to resell the space; and

• other genuine financial loss,

subject to applicable law.

Where NORCON successfully resells a cancelled space, that may be taken into account in determining any amount which NORCON chooses or is required to return.

18.9 Damage to Venue or Equipment

Traders are responsible for damage caused by themselves, their staff, stock, contractors, displays, fixtures, equipment or vehicles.

NORCON may recover reasonable repair, replacement, cleaning or reinstatement costs from the responsible trader.

18.10 Trader Staff and Volunteers

Traders are responsible for the conduct and safety of their staff, volunteers, assistants, contractors and representatives.

NORCON is not responsible for their independent acts or omissions outside NORCON’s own legal responsibility.

19. Force Majeure and Events Outside NORCON’s Reasonable Control

NORCON will not be responsible for failure, delay, disruption, alteration or reduction in Event content caused by circumstances genuinely outside its reasonable control.

These may include:

• severe weather;

• flood;

• fire;

• epidemic;

• pandemic;

• public health restrictions;

• war;

• terrorism;

• civil disorder;

• national mourning;

• industrial action;

• significant transport disruption;

• power failure;

• utility failure;

• Venue closure;

• instructions from government;

• police action;

• emergency service instructions;

• failure of essential infrastructure;

• serious supplier failure;

• guest cancellation;

• travel disruption; or

• comparable circumstances beyond NORCON’s reasonable control.

Where possible, NORCON may make reasonable changes necessary to allow the Event to continue safely.

This may include changes to:

• opening times;

• entrances;

• layouts;

• schedules;

• programme content;

• performers;

• attractions;

• traders; and

• individual participants.

Nothing in this clause removes any statutory refund or other legal right arising where the Event itself is cancelled or materially changed.

20. Changes to These Terms

NORCON may amend these Terms where reasonably necessary because of:

• changes in law;

• Venue requirements;

• health and safety requirements;

• ticketing arrangements;

• Event operations;

• security requirements; or

• other legitimate reasons.

The contractual terms applying when a customer purchases a ticket will normally form part of that ticket contract.

A later amendment will not retrospectively remove a substantive statutory or contractual right which has already accrued.

Current reasonable operational and safety requirements must nevertheless be followed where necessary to operate the Event safely and lawfully.

21. Severability

If any provision of these Terms is found by a court or competent authority to be:

• unlawful;

• invalid; or

• unenforceable,

that provision will be treated as modified to the minimum extent necessary to make it lawful and enforceable.

Where modification is not possible, the affected provision will be treated as removed.

The remaining Terms will continue to apply.

22. No Waiver

If NORCON does not immediately enforce a provision of these Terms, this does not mean that NORCON has waived its right to enforce that provision later.

A waiver of one breach does not automatically waive any later breach.

Any formal waiver by NORCON must be expressly agreed in writing.

23. Governing Law and Jurisdiction

These Terms and any contract between an attendee, trader or participant and NORCON Events Limited are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction subject to any mandatory consumer right which permits proceedings to be brought elsewhere.

24. Acceptance of Terms

By:

• purchasing a Credential;

• accepting a Credential;

• booking a trader or exhibitor space;

• applying for accreditation;

• accepting an invitation;

• entering the Event;

• volunteering;

• trading;

• exhibiting; or

• otherwise participating in NORCON,

you confirm that you have had the opportunity to read and understand these Terms and agree to comply with them.

Where tickets are purchased for other people, the purchaser should bring the relevant Event rules and conditions to the attention of those ticket holders.

Entry to and continued attendance at NORCON is conditional upon compliance with:

• these Terms;

• applicable Venue rules;

• Event safety rules; and

• reasonable instructions issued by NORCON, Venue staff or authorised security personnel.

Nothing in these Terms affects statutory rights which cannot lawfully be excluded.