FAQ’s

• SATURDAY OPENING AND CLOSING TIMES
  Early Admission – 09:30
  Standard Admission – 10:30
  Show closes 17:00
  
  
• SUNDAY OPENING AND CLOSING TIMES
  Early Admission – 09:30
  Standard Admission – 10:30
  Show closes 16:00

All attendees under the age of 14 must be accompanied by an adult. Please bear this in mind when ordering your tickets.

Children aged 5 years and under go free and will not need a wristband or ticket as they should be with parents or minders at all times.

Yes there is ample parking at the event location. What’s even better – it’s FREE!

This is a ticket only event. We control numbers into the event so that its never over packed or over crowded, it makes for a better experience for everyone.

You can still purchase ticket(s) online ON THE DAY if you like via your mobile phone, Pad or Online. You can even book your tickets (subject to availability) whilst queuing to get in but we do advise booking your tickets early to avoid disappointment. As long as we have ticket availability for the day you want to attend, you can get a ticket to get in. In fact, its actually cheaper to buy a ticket online than the previous pay on the door system.

So technically, YES you can pay on the day, you just book your tickets online via your mobile, laptop, tablet and get your tickets that way (subject to availability).

NORCON offers a wide variety of attractions, including exhibits, displays, themed vehicles, costumes, cosplay, live demos, body painting, and much more.

While NORCON is primarily an adult event, children are welcome as long as they are accompanied by a responsible adult.

Please note that while you might encounter friendly characters like Disney Princesses or Iron Man, some costumes worn by cosplayers may be intense or unsettling for younger children or those who are easily frightened. Additionally, body painters will be showcasing their art at the venue. However, there is ample space to move away if needed.

The stage area will have elevated sound levels. If you’re sensitive to noise, we encourage you to bring and use appropriate hearing protection. Additionally, there will be bright, flashing lights and pyrotechnic effects on stage. The performance can be both seen and heard from a distance. If you’re sensitive to loud sounds or bright, flashing lights, we recommend keeping a safe distance from the stage.

Guests will be charging for autographs, this also entitles you to a free printed image which the guest will sign for you unless you have a personal item you would like signed such as a DVD or poster. Signings are limited to no more than 5 autographed items at any one time and payment is required “per autograph”. If you want more signed then you will have to rejoin the back of the queue.

Guests may charge for “Selfies” at their table. A selfie is when you use your own camera or phone to have a picture taken with the guest at their signing table. Some guests may offer a “Combo” deal where you pay a reduced amount for an Autograph plus a Selfie.

Other guests such as artists and writers/authors may not charge for autographs but may charge for requests such as sketches/prints/books on the day.

Please note that it is generally the artist/celeb that dictates the price of a signing and not NORCON.

All guests will make appearances at various times throughout the event, with staggered breaks to ensure a smooth schedule. While most guests will be present all day, specific time slots for appearances will be listed on our website prior to the event if applicable.

Please note that celebrity guests may need to leave early to accommodate travel arrangements, and their attendance at NORCON is subject to potential work or family commitments beyond our control.

We will do our best to keep you informed and strongly recommend checking the website regularly for updates.

NO – you will need a valid entry ticket to enter the event. Photoshoot tickets will NOT give you entry access to the event on their own.

No, you will not get an autograph included with a photoshoot.

Photoshoots and Autographs are two seperate things and are each charged for seperately. You can purchase a photoshoot and this is printed out at the event for you. You can then take this to your guest of choice and get it autographed for the autograph fee.

Photoshoots are not to be confused with “Selfies” that are purchased ( if the guest agrees) at the guests signing table and you use your own phone or camera.

A “Selfie” may be offered at the guests table at their discretion and is the opportunity to use your own camera, phone or pad, to have a picture taken with the guest there and then. Some guests will charge for a “Selfie”. 

A “COMBO” may be offered at the guest table. This will usually be an Autograph and a Selfie together but at a reduced price.

A “Photoshoot” is a professional photo taken with up to two (2) maximum people and a guest in our Photoshoot area, this will include a digital print with your order.
This is a completely separate and chargeable service and does NOT come with an Autograph supplied. Autographs must be paid for at the guest table.

No, you do not have to pre-book or pre-order autographs. It’s a simple case of turning up on the day, finding the guests you would like to meet and joining the queue to be seen.

Please be aware that we have a strict No Refund Policy, consistent with most UK conventions. Refunds will only be issued in the event of a show cancellation or relocation to a different venue. All visitor and dealer transactions are final, including situations where attendance is not possible due to communicable diseases like COVID-19.

Your consumer rights in regards to refunds at conventions are explained by visiting this link: Click here for your rights to a refund

There are NO cash points on site. There is a Cash-point located at The Showground Pub opposite the event location and also a cash-point at Sainsburys which is situated on the Longwater Trading Estate directly opposite the Royal Norfolk Showground. Some traders will have the facility for you to pay via card for any purchases. Traders do tend to use contactless payments.

PLEASE ensure you bring enough money with you for your visit.

We can check your online ticket purchase as long as you have a valid form of ID showing your name and address used to make the booking. 

If you have lost your tickets before the event – please email us before 25th September and we will do our very best to resend them to the email address used when the order was placed.

Please also check the Ticket Help for more information.

Yes – you will be issued with a unique coloured and printed wristband that you must wear at all times in order to regain access to the event. The wristband MUST be visible at all times.

Wristbands will be checked by Security ANYONE found to be using incorrect or tampered wristbands to gain false access to the event will be BANNED permanently from all future events.

Security will be conducting random wristband checks over the weekend.

NORCON Comic Con welcomes all guide and assistance dogs. Guide dog and assistance dog owners have important rights under the Equality Act 2010 meaning assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue.

We recognise that some individuals with disabilities may require the assistance of a carer to attend NORCON. Therefore, we offer free entry to carers accompanying a disabled person, provided the following criteria are met:

Important: All children aged 13 and under must be accompanied by an adult. In these cases, as an adult will already be present, a carer pass will not be necessary.

Eligibility for a Carer Pass:

The following forms of documentation are accepted when applying for a Carer Pass. Other disability or age-related benefits, passes, or permits not listed here cannot be accepted:

• PIP (Personal Independence Payment)
• DLA (Disability Living Allowance)
• A letter from a medical professional (doctor’s note, occupational therapist letter)
• Carer’s Allowance
• War Pensions Mobility Allowance
• Blind or Partially Sighted Registration Certificate (BD8 or CVI certificate)
• Personal letter from a GP, community nurse, or social worker
• Benefit award letters
• Copy of a Blue Badge (both sides required)
• Access Card

Note: Documentation must be dated within the last 12 months; anything older may be rejected.

While we will make every effort to ensure disabled attendees are given priority access to queues and seating for stage talks, please understand that this may not always be possible.

As we are busy preparing for NORCON, carer pass applications will close one week prior to the event. No applications will be accepted after Friday, 19th September 2025.

To prevent abuse of the carer pass system, all carer discount codes will be flagged at entry, and you may be asked to provide appropriate identification and documentation.

Please fill in the form on our carer ticket application page.

We have wheelchair and scooter friendly ramp access to the venue.

The event arena has dedicated toilet facilities for Disabled persons and is completely on a level surface.

Dealer stalls and exhibits will be spaced out to allow easy access.

There will be a dedicated parking area for Disabled Blue Badge holders.

Comic Cons can sometimes feel overwhelming or loud, but we’ve got you covered. We have a dedicated Quiet Area located outside, opposite the food area, where you can step away and take a moment to recharge. A registered assistance dog (Chance) and their owner will also be available to provide support if things become too much and you need a calming space. We will also have a few calming activities in the Quiet Space to help take your mind of things.

Additionally, there is plenty of open space outside, including a picnic area with seating. You can relax here and enjoy food and drinks from our vendors, giving yourself some time to unwind or just go for a walk away from it all for a while.

NO smoking, Vaping or Alcohol is allowed inside the venue under any circumstances.

Yes you can but please let us know first if you are bringing a Remote Controlled or driveable droid/motorised prop to NORCON.

If a costume is bulky and made of hard materials or includes parts outside of usual human dimensions you must have at least one person with you as a spotter.

For driveable or Remote Control droids you will need to show your PLI (Public Liability Insurance) and also provide a “spotter” to assist you whilst out and about.

You will NOT be covered under any NORCON Insurance.

There will be a wide range of food and drinks available to purchase at the event. We have outdoor vendors that will provide food and drinks and a seating area outside.

We will not allow any food or drinks to be brought into the venue unless for medical reasons.

If you have a medical condition that requires medicine, food or drink to be taken at regular intervals this will be allowed.

• Drinks must be in a sealed container, flask or plastic bottle, NO glass bottles.
• No open cups are allowed.
• No food from the exterior food vendors is allowed inside the venue.

There is drinking water available via the WC areas on site and in the venue where you can refill water bottles.

We will not allow any exterior food or drinks to be brought into the venue.

Yes – this is subject to inspection on arrival at the show . Any hard or sharp objects/weapons will not be allowed into the event and will be removed upon your arrival until you leave the event itself.

Please see the cosplay page for rules.

The beauty of NORCON is that you can pretty much come dressed in whatever character you like as long as it is not political, sexually explicit or religious. We have a fantastic and diverse amount of visitors who make some truly awesome costumes. We never really know what we are going to get until the day.

Please be aware that even though you may see various fun cosplayer costumes such as MARVEL, DC, DISNEY and similar costumes, “some” cosplay costumes may be a little intimidating for younger children and people of a nervous disposition and we ask that appropriate adult, carer discretion/supervision is advised.

We also have a professional body painters area. These artists will be exhibiting their talent on the day with live body painting. Some bare skin will be on show but there will be no full nudity.

Absolutely not!  We have an official photographer who is insured to use a drone for our purposes ONLY. 

Anyone operating a drone unofficially at the event will be asked to shut it down immediately and it will be confiscated by Security till the end of the event.

DO NOT BRING A DRONE!

Most cosplayers and those in costume are usually happy to pose for a photo if politely asked. However, we enforce a strict “Cosplay is Not Consent” policy.

Please remember to be courteous and always ask for permission before taking any photos. It’s important to respect their decision, whether they agree or decline.

Please note, NORCON Events Limited is not responsible for any photographs taken by third parties at the event or for how they may be used or published.

Please see the COSPLAY page for all rules and conditions.

Yes you can use your own camera or phone to take a picture if the Celebrity does not mind. Some celebrities may charge for a “selfie” or decline, please respect the guests decision on this. Charging for selfies is now an accepted practice at events.

Some guests may offer a “Combo” deal where you pay a reduced amount for an Autograph plus a Selfie.

We will have an area where you can have your photograph taken professionally with a celebrity for an additional cost. This is usually the best option should you require a professional photo of your day at NORCON with your favourite guest(s).

Book early though as these often sell out.

Unfortunately we have no control over the guests schedules at all. Any guest cancellations will be announced on the NORCON website as soon as we know about it and as soon as we have exhausted every possibility of getting them to the event and confirmed 100% that they cannot attend.

We do clearly state that all guest appearances are subject to work and family commitments and may change at very short notice. We will do our best to try and keep you informed and strongly advise you keep checking the website for updates.

Payment can be made via our secure online booking facility in the traders section of the website.

Yes – we have professional security at the event. The security staff are also medically trained. We will have car park controllers on site to direct you as you enter.

We will also have professional Medical support at NORCON.

A First Aid Station will be located in the MAIN FOYER

Please also note that throughout the day Security have been directed to conduct random wristband checks on attendees. Please make sure you are wearing the correct wristband at all times whilst at the event. Anyone found wearing an incorrect or fake wristband will be asked to leave by Security and banned from the event and all future events.

NO – we will not tolerate the handing out of flyers, advertising material, promotion of other events or anything else at the Event venue.

Anyone found handing out flyers for similar events or promoting a business or other event without prior authorisation will be evicted from the event and escorted off the premises by event security.

Guests will also NOT take any contact details from people and anyone found doing this may be asked to leave the event.

NORCON operates a zero tolerance for bullying or what is deemed by the organisers to be inappropriate behaviour towards our staff, exhibitors, guests and attendees.

The organisers decision is final and offenders will be removed from the location by Event Security and will not be allowed back into the event or banned outright from any further NORCON events. There will be NO refund or appeal.

The organisers reserve the right to refuse admission at any point.