FAQ’s

• SATURDAY OPENING AND CLOSING TIMES
  Early Admission – 09:30
  Standard Admission – 10:30
  Show closes 17:00
  
  
• SUNDAY OPENING AND CLOSING TIMES
  Early Admission – 09:30
  Standard Admission – 10:30
  Show closes 16:00

All attendees under the age of 14 must be accompanied by an adult. Please bear this in mind when ordering your tickets.

Children aged 5 years and under go free and will not need a wristband or ticket as they should be with parents or minders at all times.

Yes there is ample parking at the event location. What’s even better – it’s FREE!

Yes, this is a ticket-only event. We carefully manage ticket numbers to ensure the venue never becomes overcrowded, creating a more enjoyable experience for everyone.

Tickets can still be purchased online on the day using your mobile phone, tablet or computer — even while you’re queuing (subject to availability). However, we strongly recommend booking in advance to avoid disappointment, as tickets may sell out.

As long as tickets are available for your chosen day, you’ll be able to buy them online and gain entry. In fact, purchasing online is cheaper than the old pay-on-the-door system!

So technically, YES you can pay on the day, you just book your tickets online via your mobile, laptop, tablet and get your tickets that way (subject to availability).

NORCON is packed with a wide range of attractions including themed exhibits, displays, iconic vehicles, cosplay, live demonstrations, body painting, and much more.

While the event is primarily designed with adults in mind, children are very welcome — provided they are accompanied by a responsible adult.

Please be aware that although you may meet friendly characters like Disney Princesses or Iron Man, some costumes worn by cosplayers may be intense or unsettling for younger visitors or those who are easily startled. Body painters will also be showcasing their artistic work live at the event. There’s plenty of space around the venue, so you can easily move away from anything that might feel overwhelming.

The main stage will feature elevated sound levels, bright lights, and occasional pyrotechnics. If you or someone in your group is sensitive to loud noise or flashing lights, we recommend bringing suitable hearing protection and keeping a comfortable distance from the stage area. The performances can still be enjoyed from afar.

Yes, guests will be charging for autographs. The price typically includes a free printed photo for the guest to sign — unless you prefer to bring your own item, such as a DVD, poster, or collectible.

Please note:

• Autographs are charged per item.

• A maximum of five items may be signed at one time.

• If you have more than five items, you’ll need to rejoin the queue for an additional round of signings.

Many guests also offer selfies at their signing tables, using your own phone or camera. Some may offer a combo deal, giving you both an autograph and a selfie at a reduced price.

Artists, authors, and writers attending the event may not charge for autographs but might charge for sketches, prints, books, or other requests made on the day.

Please remember: autograph and selfie pricing is usually set by the guest or their management, not by NORCON.

All guests will appear at various times throughout the day, with staggered breaks to help keep the event running smoothly. While most guests aim to be present for the majority of the day, some may have specific appearance times — these will be listed on our website ahead of the event if applicable.

Please be aware that celebrity guests may occasionally need to leave early due to travel schedules or unforeseen work or family commitments. These situations are outside of our control, but we’ll always do our best to keep you informed.

We strongly recommend checking our website and social media regularly for the latest updates and appearance schedules.

NO – you will need a valid entry ticket to enter the event. Photoshoot tickets will NOT give you entry access to the event on their own.

No, you will not get an autograph included with a photoshoot.

Photoshoots and Autographs are two seperate things and are each charged for seperately. You can purchase a photoshoot and this is printed out at the event for you. You can then take this to your guest of choice and get it autographed for the autograph fee.

Photoshoots are not to be confused with “Selfies” that are purchased ( if the guest agrees) at the guests signing table and you use your own phone or camera.

A “Selfie” may be offered at the guests table at their discretion and is the opportunity to use your own camera, phone or pad, to have a picture taken with the guest there and then. Some guests will charge for a “Selfie”. 

A “COMBO” may be offered at the guest table. This will usually be an Autograph and a Selfie together but at a reduced price.

A “Photoshoot” is a professional photo taken with up to two (2) maximum people and a guest in our Photoshoot area, this will include a digital print with your order.
This is a completely separate and chargeable service and does NOT come with an Autograph supplied. Autographs must be paid for at the guest table.

No, you do not have to pre-book or pre-order autographs. It’s a simple case of turning up on the day, finding the guests you would like to meet and joining the queue to be seen.

Please be aware that we have a strict No Refund Policy, consistent with most UK conventions. Refunds will only be issued in the event of a show cancellation or relocation to a different venue. All visitor and dealer transactions are final, including situations where attendance is not possible due to communicable diseases like COVID-19.

Your consumer rights in regards to refunds at conventions are explained by visiting this link: Click here for your rights to a refund

There are NO cash points on site. There is a Cash-point located at The Showground Pub opposite the event location and also a cash-point at Sainsburys which is situated on the Longwater Trading Estate directly opposite the Royal Norfolk Showground. Some traders will have the facility for you to pay via card for any purchases. Traders do tend to use contactless payments.

PLEASE ensure you bring enough money with you for your visit.

We can check your online ticket purchase as long as you have a valid form of ID showing your name and address used to make the booking. 

If you have lost your tickets before the event – please email us as soon as possible and we will do our very best to resend them to the email address used when the order was placed.

Please also check the Ticket Help for more information.

Yes – you will be issued with a unique coloured and printed wristband that you must wear at all times in order to regain access to the event. The wristband MUST be visible at all times.

Wristbands will be checked by Security ANYONE found to be using incorrect or tampered wristbands to gain false access to the event will be BANNED permanently from all future events.

Security will be conducting random wristband checks over the weekend.

NORCON Comic Con welcomes all guide and assistance dogs. Guide dog and assistance dog owners have important rights under the Equality Act 2010 meaning assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue.

Yes — we recognise that some visitors with disabilities may require assistance to enjoy NORCON. We offer free entry for one carer accompanying a disabled guest, provided the following criteria are met.

🔹 Important:

• Children aged 13 and under must be accompanied by an adult. In these cases, as an adult is already attending, a separate carer pass is not required.

✅ Eligibility for a Carer Pass:

We accept the following current (dated within the last 12 months) documentation as proof of eligibility:

• Personal Independence Payment (PIP)

• Disability Living Allowance (DLA)

• Carer’s Allowance

• War Pension Mobility Supplement

• Blind or Partially Sighted Registration Certificate (BD8 or CVI)

• Access Card

• Blue Badge (both sides)

• A letter from a GP, occupational therapist, community nurse, or social worker

• Official benefit award letters or medical documentation

Please note: Other disability or age-related passes not listed above cannot be accepted.

🕐 Application Deadline:

To help us process applications efficiently, carer pass requests must be submitted no later than Friday, 19th September 2025.
Unfortunately, we cannot accept any applications after this date.

🔍 Additional Info:

• We do our best to prioritise access for disabled guests in queues and seating for stage talks, but this cannot always be guaranteed.

• To help prevent misuse, all carer tickets will be flagged at the entrance. Please be prepared to show supporting documentation if asked.

• Anyone found to be abusing the system will be banned from all future NORCON Events.

👉 To apply, please complete the form on our Carer Ticket Application page.

We have wheelchair and scooter friendly ramp access to the venue.

The event arena has dedicated toilet facilities for Disabled persons and is completely on a level surface.

Dealer stalls and exhibits will be spaced out to allow easy access.

There will be a dedicated parking area for Disabled Blue Badge holders.

Comic Cons can sometimes feel overwhelming or loud, but we’ve got you covered. We have a dedicated Quiet Area located outside, opposite the food area, where you can step away and take a moment to recharge. A registered assistance dog (Chance) and their owner will also be available to provide support if things become too much and you need a calming space. We will also have a few calming activities in the Quiet Space to help take your mind of things.

Additionally, there is plenty of open space outside, including a picnic area with seating. You can relax here and enjoy food and drinks from our vendors, giving yourself some time to unwind or just go for a walk away from it all for a while.

NO smoking, Vaping or Alcohol is allowed inside the venue under any circumstances.

Yes you can but please let us know first if you are bringing a Remote Controlled or driveable droid/motorised prop to NORCON.

If a costume is bulky and made of hard materials or includes parts outside of usual human dimensions you must have at least one person with you as a spotter.

For driveable or Remote Control droids you will need to show your PLI (Public Liability Insurance) and also provide a “spotter” to assist you whilst out and about.

You will NOT be covered under any NORCON Insurance.

There will be a wide range of food and drinks available to purchase at the event. We have outdoor vendors that will provide food and drinks and a seating area outside.

We will not allow any food or drinks to be brought into the venue unless for medical reasons.

If you have a medical condition that requires medicine, food or drink to be taken at regular intervals this will be allowed.

• Drinks must be in a sealed container, flask or plastic bottle, NO glass bottles.
• No open cups are allowed.
• No food from the exterior food vendors is allowed inside the venue.

There is drinking water available via the WC areas on site and in the venue where you can refill water bottles.

We will not allow any exterior food or drinks to be brought into the venue.

Yes – this is subject to inspection on arrival at the show . Any hard or sharp objects/weapons will not be allowed into the event and will be removed upon your arrival until you leave the event itself.

Please see the cosplay page for rules.

The beauty of NORCON is that you can pretty much come dressed in whatever character you like as long as it is not political, sexually explicit or religious. We have a fantastic and diverse amount of visitors who make some truly awesome costumes. We never really know what we are going to get until the day.

Please be aware that even though you may see various fun cosplayer costumes such as MARVEL, DC, DISNEY and similar costumes, “some” cosplay costumes may be a little intimidating for younger children and people of a nervous disposition and we ask that appropriate adult, carer discretion/supervision is advised.

We also have a professional body painters area. These artists will be exhibiting their talent on the day with live body painting. Some bare skin will be on show but there will be no full nudity.

Absolutely not!  We have an official photographer who is insured to use a drone for our purposes ONLY. 

Anyone operating a drone unofficially at the event will be asked to shut it down immediately and it will be confiscated by Security till the end of the event.

DO NOT BRING A DRONE!

Most cosplayers are more than happy to pose for a photo if asked politely — but we operate a strict “Cosplay is Not Consent” policy.

📸 Always ask for permission before taking someone’s photo, and respect their response, whether they say yes or no. Courtesy and respect go a long way in making NORCON an enjoyable and safe environment for everyone.

Please also be aware that NORCON Events Limited is not responsible for photographs taken by third parties at the event, nor for how those images may be used or published afterwards.

Absolutely! Both our Adult and Kids Cosplay Competitions will take place on both days of NORCON — so no matter which day you attend, you’ll have a chance to take part.

🧒 Kids Cosplay Competition

• Ages: 3–13 years

• Prizes: Geeky goodies for 1st, 2nd, and 3rd place

• How to enter: Just check the event schedule and queue at the stage before the competition starts.

• Judging and prize announcements will all happen in one fun stage session.

🧑‍🎤 Adult Cosplay Competition

• Ages: 14+

• Prizes: Prize packs for 1st, 2nd, and 3rd place

• How it works:

  • We aim to get as many adult entrants on stage as possible to show off their amazing costumes.

  • After everyone’s had their moment, the judges will select a Top 10, who will return for the Grand Finale.

  • From there, our judges will choose the Top 3 winners!

Due to the popularity of the Adult competition, we may need to cap the queue to make sure we can fit everyone in during the scheduled time. Arrive early to avoid missing out!

📄 Please visit the [COSPLAY page] for full rules, terms, and conditions.

Yes you can use your own camera or phone to take a picture if the Celebrity does not mind. Some celebrities may charge for a “selfie” or decline, please respect the guests decision on this. Charging for selfies is now an accepted practice at events.

Some guests may offer a “Combo” deal where you pay a reduced amount for an Autograph plus a Selfie.

We will have an area where you can have your photograph taken professionally with a celebrity for an additional cost. This is usually the best option should you require a professional photo of your day at NORCON with your favourite guest(s).

Book early though as these often sell out.

While we make every effort to ensure all announced guests appear as planned, we have no control over their individual schedules. Guest appearances are always subject to change due to work commitments, personal circumstances, or other unforeseen issues — sometimes at very short notice.

If a guest cancellation occurs, we will announce it on the NORCON website and Socials as soon as it is fully confirmed, and only after we have explored every possible option to keep them on the schedule.

We understand this can be disappointing, and we’ll do our best to keep you informed. We strongly recommend checking our website regularly for the latest updates and announcements.

Payment can be made via our secure online booking facility in the traders section of the website.

Yes – we have professional security at the event. The security staff are also medically trained. We will have car park controllers on site to direct you as you enter.

We will also have professional Medical support at NORCON.

A First Aid Station will be located in the MAIN FOYER

Please also note that throughout the day Security have been directed to conduct random wristband checks on attendees. Please make sure you are wearing the correct wristband at all times whilst at the event. Anyone found wearing an incorrect or fake wristband will be asked to leave by Security and banned from the event and all future events.

NO – we will not tolerate the handing out of flyers, advertising material, promotion of other events or anything else at the Event venue.

Promoting other events, businesses, or distributing flyers without prior written permission from NORCON organisers is strictly prohibited. Anyone found doing so will be asked to leave the venue and escorted off the premises by event security.

In addition, guests and attendees are not permitted to collect or exchange contact details for promotional purposes. Anyone found engaging in this may also be asked to leave the event.

These measures are in place to protect our attendees, exhibitors, and the integrity of the event. Thank you for your understanding and cooperation.

NORCON operates a zero tolerance for bullying or what is deemed by the organisers to be inappropriate behaviour towards our staff, exhibitors, guests and attendees.

The organisers decision is final and offenders will be removed from the location by Event Security and will not be allowed back into the event or banned outright from any further NORCON events. There will be NO refund or appeal.

The organisers reserve the right to refuse admission at any point.