Photoshoot FAQ’s

A Photo Op is your chance to get a high-quality, professional photograph with the celebrity guest of your choice. Each photo is taken under ideal lighting conditions using professional-grade camera equipment, ensuring a fantastic result.

You’ll receive an 8×6″ glossy print, produced on professional dye-sublimation printers for a sharp, vibrant finish. Your photo will be ready for collection at the Photo Op area shortly after your session—perfect for taking home a lasting memory of your day.

You’ll find the Photo Shoot area located towards the back of the arena, close to the main stage, so it’s easy to find when it’s time for your session.

Please arrive 5 minutes before your scheduled photo op time. Do not queue earlier than 10 minutes before your session starts, as we manage lines carefully to keep things running smoothly.

Make sure to check the photo op schedule both before leaving for the show and upon arrival, as timings may change due to unforeseen circumstances—even on the day of the photo op itself.

⚠️ Please don’t be late. Once your session begins, we cannot guarantee entry.

The photo op lines move at a very rapid pace once the op starts and we cannot bring a celebrity guest back to take a missed photo. Ticket lines will always go in the photo op area first, so be sure to get in the correct line.

To guarantee your photoshoot, we strongly recommend pre-booking your ticket in advance.

We will operate a holding queue for those without tickets, but please note this does not guarantee a photo op. Once all pre-booked guests have been photographed, we’ll do our best to accommodate as many from the holding queue as time allows—however, not everyone may be able to take part.

We kindly ask that you respect the Photoshoot Team and our guests at all times. Your cooperation helps keep everything running smoothly for everyone.

If you paid online, you’ll need to show your photo op ticket—either as a printed copy or on your phone. Please have it ready when you arrive at the photo op area.

Photos are available for pick up within minutes of your photo being taken.

The base price of a photo op includes up to 2 people per photo (adults or children).

If your group has more than 2 people, you’ll need to purchase additional photo op tickets accordingly. For example, if there are 4 of you and the limit is 2 people per photo op ticket, you would need to buy 2 photo op tickets.

There are no cameras, mobile phones or video recording devices allowed in the photo op area, other than our photographers equipment.

Please let our photo op line staff know if you or someone in your care has special needs and we will be sure to help you out.

To avoid disappointment, we strongly recommend purchasing your photo op tickets online in advance of the show. On-the-day availability is not guaranteed, and once a session is sold out, no further tickets can be issued.

If time permits and space allows, we may run a standby queue for last-minute purchases, payable by cash or card. While we’ll do our best to accommodate as many people as possible, this option is not guaranteed and only operates if the schedule allows.

The most reliable way to secure your photoshoot with your chosen guest is to book your ticket online ahead of time.

Photo ops move quickly, so if you have a pose or idea in mind, please be ready when it’s your turn. We kindly ask that you keep things simple—elaborate set-ups or special requests may not be possible due to time constraints.

Please note, while celebrity guests do their best to accommodate, we cannot guarantee that any specific pose or request will be fulfilled.

Please be sure to follow directions given to you by the photo op crew. Have your photo op ticket out and ready to hand to the attendant. There is a designated area to place any items you do not want in the photo with you. Any items you take into the photo will need to remain in your hands during the photo. Also, due to space constraints, only fans who are in the photo or parents of fans in the photo are allowed in the photo op area.

It is your sole responsibility to look how you want to look for your photo. The guest cannot return to the photo op area for retakes, so before you arrive for your photo op, please make sure that you appear how you would like to present yourself for your photo.

The photographer will take a few photos to try to catch things like closed eyes before you leave the photo shoot area. Only in the event of closed eyes, do we automatically offer you a retake. If we do miss catching your closed eyes (or are absolutely dissatisfied with your photo), please let us know immediately on picking up your photo so we can get you back into the booth before the talent leaves.